Terms and Conditions
Purely Dorset is committed to providing high quality products however if, for any reason, you are not completely satisfied with your purchases a full refund will be provided for any goods returned to us, in their original packaging within 21 days. Shipping expenses, in both directions, are not refundable.
If the goods you receive are faulty, we will replace those goods provided they are returned to us within 21 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.
All returns should be sent to
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
If you are not comfortable shopping online you can contact us via our toll free number with your order and we will process it over the phone. Our toll free number is 0800 227 477.
All prices quoted are in New Zealand dollars and include GST (15%).
Delivery times and costs
The following delivery costs apply to all orders.
Within New Zealand
FREE DELIVERY on all NZ orders.
Please allow up to 7 working days for delivery following receipt of payment. Costs are the same for rural deliveries however they may take an additional 2 days for delivery.
Unfortunately our couriers are unable to deliver to Post Office boxes.
Outside New Zealand
For all USA orders please visit Purely Dorset Duvets
Some Purely Dorset duvet inner shipping rates (via International courier through NZ Post which provides both tracking and insurance cover) are detailed below. All additional duties and taxes are payable by the purchaser.
United Kingdom NZD$100
These shipping destinations can be specified at the checkout.
For all other orders outside of New Zealand please contact us directly and we will arrange a quote for you.